Two locations that grew faster than their phone system.
Broekema runs all-makes garages in Zweeloo and Schildwolde, in the north of the Netherlands. Each site had its own line, its own greeting and its own gaps. After 5 PM and on Saturdays, calls went to a voicemail that only took messages.
Nekaf now answers both locations with one standard. It books services, inspections and tire changes into the right bay, reads the group's breakdown rules and warm-transfers to the mechanic on duty with a summary.
Customer
I need to move my inspection. Is there anything next week?Broekema
Yes. Sven has Tuesday at 10:20 in Zweeloo. Shall I move you there?Live in 48 hours.
The garage forwarded its numbers on a Tuesday. Nekaf was configured with the technicians, opening hours and rules the same day and went live on Thursday. The planner integration followed later, without interrupting the phones.
“Car-ready calls used to eat our afternoons. Now the phone tells people their car is done before they think to ask.”
Marieke
Service manager, Broekema
