Service deskNekaf agent
you're booked for Thursday at 9:40
Front office
Answers, books and reschedules, 24/7.
Body shops
Claims, quotes and repair status without the phone queue.
Caller
Someone hit my parked car. My insurer said to call you for the repair.
Nekaf
I'm sorry to hear that. I have your claim number on file. I can book the estimate Thursday at 10:20. Shall I?
Handling hundreds of conversations daily at:
Trusted for a body shop's most common calls
Estimate booking
Damage assessments, photo requests and drop-off times, booked with the right duration.
Repair status
Waiting on the insurer, parts on order, in paint or ready, read from your management system.
Insurance and claims
Which insurers you work with, what a claim needs and what the excess is.
Rental and courtesy cars
Replacement cars, pickup and return, agreed on the call.
Quotes and prices
What a repair costs, what the quote covers and how long it takes.
Hours and locations
Opening hours, directions and parking for every site.
Overflow and after hours
Calls reach Nekaf when the office is busy or closed.
Claim intake
Claim number, insurer, damage description and photos collected before the estimate.
Status updates
Customers are told when parts arrive and when the car is ready, without a call list.
Warm transfers
Disputes, complaints and anything unclear reach a person with context.
No-show recovery
Missed estimates called back within two hours.
Call summaries
Every call transcribed and written to the job file.
One standard per location
Same rules and tone at every site.
Live dashboard
Answer rate, estimates booked and status calls saved, per site.
Audit trail
Every decision logged with its rule version.
Insurer rules
Scripts that follow each insurer's process and your own approval rules.
Estimating sync
Status read from CCC, Audatex, Mitchell or your system.
Multi-language
English, Dutch, German and Spanish, per location.
Better outcomes across the whole repair
Cut the wait to first estimate
Claims read, drivers called and the right slot booked.
Route what matters
Undriveable cars and insurer deadlines follow your rules and reach the right person.
Keep the paint booth full
Reminders, no-show recovery and waitlist fills.
Give the front office its time back
Status questions answered without staff.
Report like a team member
Every call and outcome on one dashboard.
“Customers tell us the phone is finally easy. Our techs tell us the same.”
Dave
Service manager, Legacy Auto Clinic
Agents for body shops
Service deskNekaf agent
you're booked for Thursday at 9:40
Front office
Answers, books and reschedules, 24/7.
Claim intakeNekaf agent
the claim is complete, booking the estimate now
Claim intake
Reads the claim, chases what's missing and prepares the estimate.
Car-ready statusNekaf agent
your car is ready for pickup
Repair status
Tells callers where their car and parts stand.
No-show recoveryNekaf agent
I can move you to tomorrow at 10:20
No-show recovery
Rebooks missed estimates and reports what it recovered.
Built for body shops: trust and privacy
Every rule, every decision and every hand-off is documented and auditable.
Frequently asked questions
See how many more calls you could answer
We'll model recovered bookings and staff hours on your own call volume.
Talk to a founder. No obligations.