Dealerships

Yes. Scheduled services, recalls, warranty work and seasonal tire changes are booked with the right duration and advisor, and manufacturer recalls and service campaigns are booked without a call list. Parts and accessories are checked for availability and price and ordered for pickup. Sales enquiries about stock, test drives and trade-ins are captured and routed to the right salesperson.

Keyloop, CDK Global, Reynolds and Reynolds, Dealertrack and Xtime connect via API. Once connected, the agent reads whether a car is in the shop, waiting on parts, being washed or ready, and writes bookings back. You can start with the calendar and connect the DMS when ready.

Yes. Scripts follow the brand's customer standards and your CSI targets, and you approve every response before go-live. Every call is transcribed and written to the customer record, and the Reviewer scores sampled calls on accuracy, tone and your rules.

That is what it is for. One caller or fifty at once, with no hold time and no voicemail. Car-ready calls go out the moment the car is done, so customers stop calling to ask.

Yes. Courtesy cars, valet pickup and delivery windows are agreed on the call, by the rules your service manager approved. Warranty disputes and complaints are transferred warm to a person with the transcript.

Yes. Same greeting, same rules, one dashboard for the group, with calls answered, bookings and parts orders per site, per day. Each site keeps its own hours, advisors and language: English, Dutch, German and Spanish, per site. Every decision is logged with its rule version.